Refund policy

Last updated: 18 October 2026

Returns

You may return a product within 30 days of delivery for a refund. To be eligible, the product must be unused, uninstalled, in the condition you received it, and in its original packaging with all hardware, keys and documentation. We need your order number or proof of purchase.

Contact us at support@roadlok.com before returning anything. We will confirm the return address and give you a return reference. Returns sent without a reference may be delayed.

Products that show signs of installation or use, or that are missing parts, may be refused or refunded less a restocking fee of $30 minimum and $75 maximum, depending on what is needed to restore them to saleable condition. Products returned more than 30 days after delivery may be refused or refunded less a restocking fee at our discretion.

Pack returns securely in the original packaging. A return that reaches us damaged because it was not packed adequately is treated as a product returned in used condition.

Return shipping

You pay for return shipping unless the return is because of our error, a defect, or a fitment we confirmed in writing (see below). Original shipping charges are not refunded. We recommend a tracked service. We are not responsible for returns that do not reach us.

Wrong fitment

If you asked us to confirm fitment for your motorcycle, or used our fitment checker, and we confirmed in writing that a product fits, and it does not, we will exchange it for the correct product or refund it in full, including your original shipping, and we will pay the return shipping. Contact us within 30 days of delivery with your order number, photographs of the caliper and a description of the problem.

If you chose the product yourself and it does not fit, you may return it under the standard return terms above, or exchange it for the correct product. For an exchange you pay the return shipping and we ship the replacement at our cost within the United States, or at the standard rate elsewhere.

Made-to-order items

Replacement keys, custom-cut keys and replacement barrels are cut to your key code and cannot be returned or exchanged unless they are defective or we made an error.

Exchanges

We exchange products that are defective, damaged in transit, or covered by the Limited Lifetime Warranty, and wrong-fitment products as described above. Contact us first with your order number and photographs. We do not exchange for change of mind or colour, but you may return the product under the standard return terms and place a new order.

Refunds

Once we receive and inspect a return we will email you to confirm whether it has been approved. Approved refunds are issued to the original payment method within 10 business days of approval. It can take a further 5 to 10 business days for your bank or card issuer to post the refund. If a refund has not appeared after that, contact your bank first, then contact us at support@roadlok.com.

Cancellations

You may cancel an order for a refund at any time before it ships by emailing support@roadlok.com with your order number. Orders that have already shipped are handled as returns. Made-to-order items cannot be cancelled once cutting has started.

Warranty claims

Defects covered by the Limited Lifetime Warranty are handled under the warranty terms in our Terms of Service, not this policy. Contact support@roadlok.com with your serial number, proof of purchase and photographs.

Consumers in the EU and UK

If you are a consumer in the European Union or the United Kingdom, nothing in this policy limits your statutory rights, including your right to withdraw from a distance purchase within 14 days of delivery and your rights in respect of faulty goods.