Shipping policy

Last updated: 4 September 2026

Where we ship

We ship from the United States to the United States and to most countries worldwide. If we cannot ship to your address, the checkout will tell you before you pay.

Processing time

In-stock products usually ship within 2 to 3 business days of your order. Replacement keys, custom-cut keys and replacement barrels are made to order and ship within 2 to 3 weeks. If we expect a delay we will email you.

Shipping rates

Rates are calculated at checkout by destination and order value. Current rates in United States dollars:

A single ROADLOK lock qualifies for free shipping to every destination listed. Accessories ordered on their own are charged at the standard rate.

Delivery times

Estimated transit times after dispatch: United States 2 to 5 business days, Canada and Mexico 5 to 10 business days, United Kingdom and Europe 5 to 10 business days, rest of world 7 to 14 business days. These are estimates and are not guaranteed. Customs clearance can add time to international deliveries.

Tracking

You will receive a shipping confirmation email with a tracking number when your order ships. If tracking has not updated for 7 business days, contact us at support@roadlok.com.

Duties, taxes and customs

International orders are shipped with duties and taxes unpaid. Import duties, value added tax, goods and services tax, customs fees and brokerage charges levied in the destination country are the responsibility of the recipient and are not included in the product price or the shipping charge. The carrier will normally contact you to collect them before delivery. We cannot mark a shipment as a gift or declare a lower value. If a shipment is refused or returned because duties were not paid, we will refund the product price less the shipping costs we incurred and any return charges, or reship it at your cost.

Address accuracy

Check your shipping address before you complete checkout. We are not responsible for orders shipped to an incorrect address that you provided. If an order is returned to us as undeliverable, we will contact you to arrange reshipment at your cost or refund the product price less shipping.

Lost or damaged shipments

If your order arrives damaged, keep the packaging, photograph the damage and contact us within 7 days of delivery. If tracking shows delivered but you have not received the parcel, check with neighbours and your local carrier office, then contact us within 14 days of the delivery date. We will file a claim with the carrier and replace or refund the order once the claim is resolved.